Customer care
Shipping & Delivery
We ship worldwide from our London workshop. All orders are carefully packed and dispatched with a tracked service.
Ready-to-Wear
| Destination | Service | Timeframe | Cost |
|---|---|---|---|
| United Kingdom | Royal Mail Tracked 48 | 2–3 business days | Free over €150, else €5 |
| Europe | DHL Express | 3–5 business days | €15 |
| United States & Canada | DHL Express | 4–6 business days | €25 |
| Rest of World | DHL Express | 5–10 business days | €30 |
Bespoke & Made-to-Measure
Bespoke garments require 4–6 weeks from order confirmation to dispatch, depending on complexity and current workshop capacity. You will receive email updates at each stage of your order.
Shipping costs for bespoke orders are included in the garment price.
Duties & Taxes
Orders shipped outside the United Kingdom may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient. We cannot predict or cover these costs.
Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. If you have any questions about your shipment, contact us at hello@hedone.com.