Legal
Terms & Conditions
Last updated: March 2026
These terms govern your use of the Hedone website and the purchase of products from us. By placing an order you agree to these terms.
1. About us
Hedone is a bespoke tailoring business based in London, United Kingdom. References to 'we', 'us' or 'our' refer to Hedone.
2. Orders
By placing an order you make an offer to purchase. A contract is formed when we confirm your order by email. We reserve the right to refuse any order at our discretion, for example if payment cannot be authorised or if an item is out of stock.
3. Bespoke orders
Bespoke and made-to-measure garments are manufactured to your individual specifications. Once production has commenced, bespoke orders cannot be cancelled. Please ensure all measurements and specifications are correct before confirming your order.
4. Pricing
All prices are shown in Euros (€) and include VAT where applicable. We reserve the right to change prices without notice. The price applicable to your order is the price displayed at the time of purchase.
5. Payment
Payment is taken at the time of order via our payment provider (Stripe). We accept all major credit and debit cards. We do not store card details.
6. Delivery
Delivery timeframes are estimates only and we accept no liability for delays caused by third-party carriers or circumstances outside our control. Risk in the goods passes to you upon delivery.
7. Returns
Our returns policy is set out on the Returns & Exchanges page. Statutory consumer rights are not affected by our policy.
8. Intellectual property
All content on this website — including text, images, designs and the Hedone name and logo — is our intellectual property or used under licence. You may not reproduce, distribute or create derivative works without our written permission.
9. Limitation of liability
To the extent permitted by law, we exclude all liability for indirect or consequential losses arising from your use of our site or products. Our liability for direct losses is limited to the price paid for the relevant order.
10. Governing law
These terms are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to these terms
We may update these terms from time to time. The current version will always be available on this page. Continued use of our site constitutes acceptance of the updated terms.